Return & Refund Policy
At HoodieOneDay.store, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist with returns or exchanges. Please carefully review the following Return & Refund Policy to ensure a smooth and easy return process.
1. Time for Exchange/Return of Goods
Customers may request an exchange or return within 30 days from the date of receiving the product. To be eligible for return or exchange, the product must meet the following conditions:
• The product is unused, undamaged, and in its original condition.
• The product is in its original packaging and still has the original labels attached.
2. Return/Exchange Conditions
To ensure a successful return or exchange, please make sure that the product meets the following criteria:
• The product must not be washed, worn, or altered in any way from its original condition.
• You must have a valid purchase invoice or proof of purchase (order number, order confirmation email, etc.).
• Promotional items or products purchased during a sale or discount event may not be eligible for exchange or return.
3. Return/Exchange Process
To initiate the return or exchange process, please follow these steps:
Step 1:
• Contact our customer service department at [email protected] to notify us of your return or exchange request.
• Include your order number, product name, and reason for the return or exchange in your email.
• Our customer service team will provide you with detailed instructions for the return or exchange process.
Step 2:
• Carefully package the item, ensuring that it is in its original condition with all packaging, labels, and accessories intact.
Step 3:
• Ship the product back to the address provided by our customer service team. We recommend using a trackable shipping service for returns to ensure the product is safely returned to us. Once we receive the returned product and verify that it meets our return criteria, we will process your exchange or refund within 7-10 business days.
4. Shipping Costs
• Return due to Product Defect or Wrong Item Sent: If the return is due to a defective product or if the wrong item was sent, HoodieOneDay.store will cover all return shipping costs.
• Return Due to Customer’s Choice (e.g., wrong size, dissatisfaction): If the customer decides to return the item for personal reasons, such as dissatisfaction or incorrect size, the customer will be responsible for paying the return shipping costs. 5. Refunds
Once your returned item has been received and approved, your refund will be processed via the original payment method used at checkout.
• Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment service provider’s processing time.
• If there was a promotional discount applied to your order, the refund will reflect the discounted price.
6. Contact Us
If you have any questions or need assistance with your return or exchange, please feel free to contact us:
Email: [email protected]
Phone: +1 (345) 819-6910
Business Address: 3235 Anderson Ave, Kansas City, MO 64123, USA
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Closed on Saturday & Sunday)
We want you to be completely satisfied with your purchase, and we are here to assist you with any questions or concerns regarding our Return & Refund Policy. Thank you for shopping with HoodieOneDay.store!