FAQs
1. How long does it take to process an order?
After you place an order, we typically process it within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking details.
2. How long will it take to receive my order?
Delivery times typically range from 7-15 business days, depending on the shipping address and external shipping factors. Please note that some orders may experience delays due to weather conditions or unforeseen events.
3. Can I track my order?
Yes! Once your order has been processed, we will send you an email containing tracking information. You can use this information to track your order and monitor its delivery status.
4. How much does shipping cost?
Standard shipping costs $6.99 per order. Please note that this shipping fee is non-refundable once the order has been shipped.
5. Can I change my shipping address after placing an order?
Unfortunately, once an order has been processed and shipped, we cannot change the shipping address or cancel the order. Please double-check all your information before finalizing your purchase.
6. What if my order is lost?
If your order is lost, please contact us right away for assistance. We also recommend reaching out directly to the shipping carrier to report the issue and resolve it promptly.
7. Can I exchange or return an item?
Yes! We offer exchanges and returns within 30 days of receiving your order. The item must be in its original condition, unused, and with all tags and packaging intact. For more details, please refer to our Return/Exchange Policy.
8. How do I contact customer service?
You can contact us by email at [email protected] or call our customer service hotline at +1 (345) 819-6910. We are happy to assist you with any questions or concerns.
9. How will I receive my refund?
Refunds will be processed back to your original payment method and should appear within 5-7 business days after the refund is confirmed.
Contact Us Email: [email protected]
Hotline: +1 (345) 819-6910
Address: 3235 Anderson Ave, Kansas City, MO 64123, USA
Business Hours: 8:00 am – 6:00 pm (Monday to Friday)